Job Description
Are you a people-oriented professional looking for a rewarding opportunity? Apex Support Solutions is currently hiring Part-Time Customer Service Representatives in Jacksonville, NC.
We offer an immediate start for the right candidates and a supportive work environment. In this role, you will be the voice of our brand, ensuring our clients receive top-tier support and assistance.
Why Join Us?
- Flexible part-time schedule.
- Immediate start available.
- Competitive hourly pay.
- Professional development opportunities.
Responsibilities
- Handle inbound and outbound customer calls with a friendly and professional demeanor.
- Assist customers with product inquiries, order tracking, and account information.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Update customer records and enter data accurately into our CRM system.
- Collaborate with the sales and support teams to address complex customer needs.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with computers and basic office software (Microsoft Office).
- Able to work a flexible schedule including evenings and weekends.
- Must be reliable, punctual, and detail-oriented.