Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative in Los Angeles! We're seeking passionate individuals to deliver exceptional support while enjoying flexible scheduling and competitive compensation. At CustomerFirst Solutions, we invest in our people through comprehensive training, career advancement opportunities, and a vibrant workplace culture. If you thrive in dynamic environments and want to make a real impact on customer satisfaction, this role is your perfect fit!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system and follow escalation protocols
- Collaborate with team members to share best practices and improve service quality
- Contribute to process improvements through customer feedback analysis
- Participate in quarterly performance reviews and skills development sessions
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional communication skills with clear, professional phone presence
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask effectively in fast-paced settings
- High school diploma or equivalent; college degree a plus
- Flexibility to work evenings and weekends (20-30 hours/week)
- Basic technical troubleshooting skills for common customer issues