Job Description
Are you looking for a rewarding part-time career in the Louisville, KY area? Horizon Customer Care Solutions is currently hiring dedicated Customer Service Representatives. We offer comprehensive paid training to ensure your success, making this the perfect opportunity for those entering the industry or seeking a new local role.
As a key member of our team, you will be the friendly voice and face of our brand, assisting clients with inquiries, resolving issues, and providing top-tier support. We value local talent and offer a collaborative work environment.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Utilize our paid training to learn our products and services in depth.
- Resolve customer complaints and issues to ensure high satisfaction scores.
- Accurately enter and update customer account information in our CRM system.
- Collaborate with team leads to improve service processes and support team goals.
Qualifications
- High School Diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing skills.
- Reliable internet connection and a quiet workspace (if applicable).
- Ability to work flexible part-time shifts, including weekends.