Job Description
Join our award-winning customer service team at Premier Solutions Group! We're hosting an exclusive hiring event for passionate individuals seeking flexible part-time opportunities in sunny Miami. As a Local Customer Service Representative, you'll be the heart of our community, delivering exceptional support to Florida residents while enjoying competitive pay and a supportive work environment.
Why You'll Love Working With Us:
- Flexible scheduling (evenings/weekends available)
- Comprehensive training program
- Career advancement opportunities
- Employee wellness benefits
- Discounted local services
Apply today and become part of Florida's premier customer service team!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Florida customers
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT)
- Participate in ongoing training to enhance product knowledge
- Support community outreach initiatives in South Florida
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient with Microsoft Office and CRM platforms
- Ability to work flexible shifts (including weekends)
- Florida residency required (local knowledge a plus)
- Bilingual (English/Spanish) highly desirable