Job Description
Join our award-winning team at Nashville Connect Solutions as a Part-Time Customer Service Representative and kickstart your career in customer excellence! We're seeking passionate individuals to deliver outstanding support experiences while enjoying Nashville's vibrant lifestyle. This role features comprehensive paid training, flexible scheduling, and a supportive environment focused on your growth.
As a key member of our customer experience team, you'll resolve inquiries, build relationships, and represent our brand with professionalism. Perfect for students, career-changers, or those seeking work-life balance, this position offers competitive compensation and opportunities for advancement within our expanding network.
What You'll Gain:
- Full paid training program (4 weeks)
- Flexible shifts including evenings/weekends
- Health benefits eligibility (after 90 days)
- Performance-based bonuses
- Free parking and transit stipend
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing, product, and service issues with empathy
- Update customer records and maintain accurate documentation
- Collaborate with team members to resolve complex cases
- Meet performance metrics (CSAT, resolution time)
- Participate in ongoing training and process improvements
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Exceptional communication and active listening skills
- Proficient in CRM software and MS Office Suite
- Ability to work 20-25 hours/week (flexible schedule)
- Strong problem-solving and conflict resolution abilities
- Authorized to work in the United States
- Positive attitude with customer-first mindset