Job Description
Join our award-winning team as a Part-Time Customer Service Representative in vibrant Nashville! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy flexible scheduling, competitive compensation, and opportunities for growth. Perfect for students, parents, or career-changers seeking work-life balance. Apply today and become part of our customer-centric culture!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvements through feedback and innovation
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Exceptional verbal/written communication skills with active listening
- Proficiency with CRM software (Salesforce preferred) and MS Office
- Strong problem-solving abilities with calm demeanor under pressure
- Availability for evenings/weekends (20-30 hours/week)
- Valid TN driver's license and reliable transportation