Job Description
Join Oakland Community Solutions as a Part-Time Customer Service Representative and become the heart of our local community! We're seeking compassionate individuals to deliver exceptional support to Oakland residents while building meaningful connections. This role includes comprehensive paid training, ensuring you're fully equipped to succeed. Enjoy a flexible schedule, competitive pay, and the opportunity to grow your career in customer service without prior experience required. Make a real impact while working with a team that values your unique contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with professionalism
- Resolve billing, account, and service issues efficiently using our CRM system
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex matters
- Act as a brand ambassador by delivering consistent positive customer experiences
- Participate in ongoing training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills in English
- Basic computer proficiency with ability to learn new software
- Empathetic approach to customer problem-solving
- Ability to work flexible shifts including evenings/weekends
- No experience necessary – paid training provided
- Must pass background check and drug screening