Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to clients across California and Texas. Enjoy paid comprehensive training, flexible scheduling, and opportunities for career advancement. Perfect for students, career changers, or those seeking work-life balance.
At Nexus Solutions, we invest in our people. You'll gain valuable skills in communication, problem-solving, and CRM systems while helping customers resolve inquiries with empathy and efficiency. Our inclusive culture offers remote options, health benefits, and recognition programs.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex problems
- Meet/exceed customer satisfaction and resolution targets
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and conflict resolution skills
- Proficient with MS Office and CRM software (training provided)
- Ability to work evenings/weekends (flexible schedule)
- Empathetic problem-solving approach
- Passion for delivering outstanding customer experiences
- Authorized to work in the US