Job Description
We are seeking a Part-Time Customer Service Representative to join our growing team in Oakland, California. This is an excellent opportunity for individuals looking to start a career in client support with comprehensive paid training included in your schedule.
As a key member of our support team, you will be the voice of our brand, helping customers navigate solutions with empathy and professionalism. We pride ourselves on a culture of growth, offering a supportive environment where your hard work is recognized and rewarded.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on first-call resolution.
- Assist customers in resolving product issues, processing returns, and answering product-related questions.
- Document all customer interactions and account updates accurately in our CRM system.
- Collaborate with the sales and technical teams to escalate complex issues efficiently.
- Maintain a positive and professional demeanor while de-escalating difficult situations.
- Stay up-to-date with product knowledge through ongoing training sessions.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Excellent verbal and written communication skills.
- Strong computer literacy, including proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Valid driver’s license and reliable transportation are required for this role.