Job Description
Are you a natural problem solver looking for a flexible opportunity in Indianapolis? Apex Support Solutions is seeking a dedicated Part-Time Customer Service Representative to join our expanding team. We pride ourselves on delivering exceptional client experiences and are offering a comprehensive paid training program for enthusiastic candidates ready to launch their career.
In this role, you will serve as the primary point of contact for our valued clients. You will handle inquiries with patience and professionalism, ensuring every interaction leaves a lasting positive impression. We value communication skills, empathy, and a proactive attitude.
Why Join Us?
- Competitive Pay: Starting at $18.00/hour with potential for growth.
- Paid Training: No prior experience required; we train you to be the best.
- Flexible Scheduling: Part-time hours designed to fit your lifestyle.
- Modern Environment: Work in a supportive, tech-forward office environment.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with a focus on first-contact resolution.
- Assist customers with product inquiries, account issues, and order tracking.
- Utilize CRM software to document interactions and maintain accurate customer records.
- Resolve complaints and escalations efficiently while maintaining a positive company image.
- Collaborate with team leads to improve service protocols and customer satisfaction scores.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus, but we provide paid training for motivated individuals.
- Excellent verbal and written communication skills.
- Strong listening abilities and a patient, empathetic demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work weekends and evenings as required by business volume.