Job Description
Are you a reliable night owl looking for a stable career? Apex Support Solutions is currently seeking a dedicated Customer Service Representative to join our high-performance team in Milwaukee, WI.
While we offer the flexibility of a Work From Home environment, this role is perfect for those who thrive during the evening hours. You will be the voice of our brand, ensuring our clients receive top-tier support while enjoying a competitive salary and comprehensive benefits package.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries regarding products, services, and billing.
- Resolve complex customer issues efficiently and escalate when necessary to ensure satisfaction.
- Document all interactions accurately and comprehensively in our CRM system.
- Maintain a professional and positive demeanor throughout the night shift.
- Adhere to all company policies, quality assurance standards, and call scripts.
- Collaborate with the support team to improve processes and customer experience.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer support environment is a plus.
- Reliable high-speed internet connection and a quiet workspace at home.
- Excellent verbal communication, active listening, and problem-solving skills.
- Ability to work flexible night shift hours (e.g., 9:00 PM - 6:00 AM).
- Proficiency with Microsoft Office Suite and CRM software.