Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and launch your career in Philadelphia's thriving service industry! We're seeking passionate individuals to deliver exceptional support to our local community. No experience required – we provide comprehensive paid training to ensure your success. Enjoy flexible scheduling, competitive compensation, and opportunities for growth in a supportive environment. Be the voice of our brand while making a real difference in your neighborhood!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to improve customer experience
- Participate in ongoing training sessions to enhance product knowledge
- Meet performance metrics including call quality and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexible availability including evenings and weekends
- Basic computer proficiency with typing speed of 30+ WPM
- Philadelphia residency preferred for local community understanding
- Positive attitude and willingness to learn