Job Description
Welcome to Apex Support Solutions! We are excited to announce an upcoming Hiring Event for dedicated Customer Service Representatives in Portland, OR. If you thrive in a fast-paced environment and are passionate about helping people, we want to meet you.
This is a part-time opportunity that offers flexibility, competitive pay, and a pathway for professional growth. Join our team and make a difference in our customers' lives every day.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone and email.
- Provide accurate information and solutions regarding products and services.
- Resolve customer complaints and issues with patience and professionalism.
- Document all interactions and account updates in our CRM system.
- Collaborate with team leads to improve service protocols and efficiency.
- Stay updated on product knowledge, policies, and training materials.
- Participate in daily team meetings and performance reviews.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service or call center experience is preferred but not required.
- Excellent verbal and written communication skills.
- Strong computer literacy and typing proficiency.
- Ability to remain calm and professional under pressure.
- Availability to work evenings, weekends, and holidays as needed.
- Self-motivated with a strong desire to learn.