Job Description
Join our dynamic team as a Part-Time Customer Service Representative and deliver exceptional experiences to clients across the United States. At Global Customer Solutions Inc., we value empathy, efficiency, and growth. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement in a supportive environment. Perfect for students, parents, or professionals seeking work-life balance. Apply today and become part of our award-winning customer service family!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve billing issues, product questions, and service complaints using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT scores and handle time targets
- Participate in bi-weekly coaching sessions to enhance product knowledge
- Support weekend and evening shifts as part of our 24/7 service model
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills and active listening
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving approach with conflict resolution expertise
- Reliable internet connection and quiet home office space for remote work
- Flexible availability including nights/weekends (20-30 hrs/week)