Job Description
Join our award-winning customer service team in Charlotte and kickstart your career with paid training! At Apex Solutions Group, we're seeking motivated individuals to deliver exceptional support to our clients. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a supportive environment. No prior experience required – we'll equip you with all the skills needed to succeed.
Why Work With Us?
- Comprehensive 2-week paid training program
- Flexible shifts (morning, evening, weekend options)
- Health benefits for part-time employees
- Clear career progression path
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to resolve complex issues
- Adhere to company policies and compliance standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency with typing ability (25+ WPM)
- Ability to work in a fast-paced environment
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Availability to work weekends and holidays as needed