Job Description
Join our award-winning customer service team in Los Angeles! We're seeking passionate individuals to deliver exceptional experiences while building valuable career skills. No experience required – our comprehensive paid training program ensures you succeed from day one. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a supportive, dynamic environment.
Why Choose MetroConnect Solutions?
- Industry-leading paid training program
- Flexible part-time shifts (evenings/weekends available)
- Career growth pathways to team lead/manager roles
- Comprehensive benefits package (health/dental/vision after 90 days)
- Modern, collaborative work culture
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution times)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work in a fast-paced, team-oriented setting
- Reliable internet access for remote training components
- Availability to work 20-30 hours/week (including weekends)
- Positive attitude and problem-solving mindset
- Fluency in English (bilingual Spanish a plus)