Job Description
Join our dynamic team at SupportHub Solutions as a Part-Time Local Chat Support Specialist! We're seeking empathetic communicators to deliver exceptional customer experiences via chat platforms. This flexible role offers competitive pay, remote-friendly options, and growth opportunities within our innovative tech ecosystem. Perfect for students or professionals seeking work-life balance in the vibrant Fort Worth community.
Responsibilities
- Resolve customer inquiries through real-time chat with professionalism and efficiency
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Identify process improvement opportunities for customer satisfaction
- Maintain product knowledge through continuous training modules
- Adhere to company SLAs and quality standards
- Support multiple clients simultaneously during peak hours
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service or chat support experience
- Excellent written communication with 60+ WPM typing speed
- Proficiency with CRM software and chat platforms (Zendesk, Intercom)
- Strong problem-solving abilities and emotional intelligence
- Availability for flexible shifts including evenings/weekends
- US residency and reliable high-speed internet connection
- Bilingual (English/Spanish) certification a plus