Job Description
Join our dynamic team at SupportHub Solutions as a Part-Time Local Chat Support Specialist! We're hosting an exclusive hiring event for motivated individuals in Fort Worth, TX to deliver exceptional customer experiences through live chat platforms. This role offers flexible hours, competitive pay, and the opportunity to grow your career in customer service while making a real impact.
What We Offer:
- Competitive hourly rate ($18-$24)
- Flexible part-time schedule (20-30 hrs/week)
- Comprehensive paid training
- Remote work options with local onboarding
- Health benefits and retirement plans
- Clear career advancement pathways
Perfect for students, parents, and career changers seeking a rewarding part-time opportunity with a supportive team environment!
Responsibilities
- Respond to customer inquiries via live chat in real-time with professional, empathetic communication
- Troubleshoot technical issues, resolve billing concerns, and provide product information
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with escalation teams to resolve complex customer issues
- Adhere to service level agreements (SLAs) and quality standards
- Continuously update product knowledge through training modules
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (chat support a plus)
- Exceptional written communication skills with 45+ WPM typing speed
- Proficiency in CRM software (Zendesk, Salesforce, or similar)
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet workspace
- Must be legally authorized to work in the US
- Availability to work evenings and weekends as needed