Job Description
Join TechConnect Solutions at our exclusive Jacksonville Hiring Event for part-time Chat Support Specialists! We're seeking passionate individuals to deliver exceptional customer experiences through live chat support. This hybrid role offers flexible hours while making a tangible impact in your local community. As a growing tech leader, we provide comprehensive training and a supportive environment to launch your customer service career.
Our Jacksonville team thrives on innovation and community engagement, offering competitive compensation and advancement opportunities. This position is perfect for students, career changers, or professionals seeking work-life balance. Don't miss this chance to join a forward-thinking company right here in Northeast Florida!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with technical teams to escalate complex problems
- Adhere to company protocols while maintaining a friendly, professional tone
- Monitor chat queues and respond to inquiries within 60 seconds
- Identify upsell opportunities for product enhancements
- Participate in weekly team training and feedback sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or chat support experience
- Exceptional written communication skills (type 40+ WPM)
- Proficient in Windows OS and web-based platforms
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Must be available for evening/weekend shifts (15-25 hrs/week)
- Reliable transportation to our Jacksonville office for bi-weekly meetings