Job Description
Launch your career in tech with our comprehensive paid training program! TechConnect Solutions is seeking motivated Chat Support Specialists to join our dynamic night shift team in Houston. No prior experience required – we provide all training to succeed in this remote-friendly role. Enjoy competitive pay, flexible scheduling, and career advancement opportunities while delivering exceptional customer service through our digital platforms.
Why Join Us?
• Fully paid 4-week training program
• Night shift differential pay ($3/hour extra)
• Comprehensive benefits package
• Remote work options post-training
• Clear path to senior/supervisor roles
Responsibilities
- Provide real-time chat support via web-based platforms
- Resolve customer inquiries for SaaS products and services
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex issues
- Adhere to SLA metrics and quality standards
- Participate in continuous training and upskilling
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent
- Strong written communication skills
- Ability to type 40+ WPM with accuracy
- Basic computer proficiency
- Comfortable working night shifts (10 PM - 6 AM)
- Problem-solving mindset
- Reliable high-speed internet connection
- Customer service mindset preferred