Job Description
Join our award-winning team as a Part-Time Local Customer Service Representative and become the voice of our brand! We're seeking passionate individuals in Miami who thrive in dynamic environments and want to make a real impact. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a supportive, modern workplace culture. Your expertise will directly shape customer satisfaction while building valuable skills in communication and problem-solving.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experience workflows
- Participate in weekly training sessions to enhance product knowledge
- Meet key performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or hospitality
- Exceptional verbal communication and active listening skills
- Proficient with Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends and evenings
- Strong problem-solving abilities with attention to detail
- Bilingual (English/Spanish) fluency highly valued
- Must be authorized to work in the United States