Job Description
We are currently hosting a Hiring Event for passionate individuals looking to join a dynamic team in Jacksonville, Florida. If you are a people person with a knack for problem-solving, we want to meet you. This is a fantastic opportunity to work in a supportive environment with flexible hours and growth potential.
As a Local Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their needs are met with empathy and efficiency. Join us in shaping the customer experience and building lasting relationships within the local community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with a focus on customer satisfaction and retention.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records and maintain a clean and organized database.
- Collaborate with the team to identify trends and improve service protocols.
- Provide accurate information regarding products and services to all clients.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not required (training provided).
- Strong verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic computer proficiency and typing skills.
- Must be available to work part-time hours, including some weekends or evenings.