Job Description
Launch your career with CustomerFirst Solutions! We're seeking passionate entry-level Customer Service Representatives in San Diego to join our award-winning support team. No experience required – we provide comprehensive paid training to transform you into a customer success expert. Enjoy competitive pay, comprehensive benefits, and a dynamic work culture focused on growth and recognition. Join us in delivering exceptional experiences that make our clients smile!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account updates using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in customer service software
- Proactively identify opportunities to enhance customer satisfaction
- Meet and exceed monthly performance metrics (CSAT, FCR)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and critical thinking
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude and dedication to customer excellence
- Must pass background check and drug screening
- Authorized to work in the United States