Job Description
Join Our Award-Winning Remote Team! ConnectCare Solutions is seeking dynamic Part-Time Call Center Representatives to deliver exceptional customer experiences from home. Enjoy flexible scheduling, competitive pay, and comprehensive training while supporting Fortune 500 clients across the nation.
What We Offer:
- 15-20 hours/week with evening/weekend availability
- Full equipment stipend for home office setup
- Health/dental benefits for part-time employees
- Performance-based quarterly bonuses
- Clear career advancement path
Responsibilities
- Handle 50-75 inbound/outbound calls daily with high accuracy
- Resolve billing, technical, and account inquiries using CRM tools
- Meet/exceed quality metrics (CSAT >90%, AHT <180s)
- Document interactions and update customer profiles in Salesforce
- Collaborate with specialists for complex issue escalation
- Participate in weekly coaching and product training sessions
- Maintain HIPAA/GDPR compliance for all interactions
Qualifications
- 6+ months customer service/call center experience
- 60+ WPM typing speed with 98% accuracy
- Proficient in Zendesk/Salesforce platforms
- Quiet, dedicated home office space
- Reliable high-speed internet (minimum 50 Mbps)
- Ability to work independently with minimal supervision
- Strong conflict resolution and active listening skills
- Flexible availability for 4-8 hour shifts between 12PM-12PM CT