Job Description
Join ConnectSphere Solutions' award-winning customer support team! We're seeking dynamic Weekend Call Center Agents to deliver exceptional service to our tech clients. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in our modern San Jose facility. Perfect for students, parents, and professionals seeking work-life balance!
Responsibilities
- Handle high-volume inbound/outbound calls for Fortune 500 tech clients
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with Tier 2 support for complex escalations
- Participate in bi-weekly performance reviews
Qualifications
- 1+ years customer service experience in call center environment
- Excellent verbal communication and active listening skills
- Ability to type 45+ WPM with 98% accuracy
- Proficiency with CRM software (Salesforce preferred)
- Weekend availability (Sat-Sun 8am-6pm)
- High school diploma or equivalent required