Job Description
Join our award-winning team as a Part-Time Customer Service Representative and deliver exceptional experiences from home! This remote opportunity is perfect for Illinois and Virginia residents seeking flexible, meaningful work. We provide comprehensive training and a supportive digital environment to help you thrive.
What You'll Love:
- Competitive hourly pay with performance incentives
- Flexible scheduling (15-25 hrs/week)
- Full equipment stipend for home office setup
- Comprehensive benefits package (PTO, health options)
- Clear career advancement pathways
At NexusConnect, we empower our remote team members to make real customer impact while enjoying work-life balance. If you're passionate about problem-solving and communication, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools
- Process orders, returns, and account modifications accurately
- Document interactions in Salesforce with detailed, actionable notes
- Collaborate with support teams to resolve complex customer concerns
- Meet SLAs for response time and first-contact resolution
- Identify upsell opportunities through needs-based conversations
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote welcome)
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce experience ideal)
- Strong problem-solving abilities with calm demeanor
- Reliable high-speed internet and quiet workspace
- Available for evening/weekend shifts based on business needs
- Type 40+ WPM with attention to detail