Job Description
Join CustomerFirst Solutions as a Part-Time Remote Customer Service Representative and deliver exceptional experiences from the comfort of your home. We're seeking empathetic professionals to support our clients across Indianapolis, IN and New York, NY with flexible schedules. Enjoy a collaborative virtual environment, comprehensive training, and opportunities for growth. If you're passionate about helping others and thrive in remote settings, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure consistent service quality
- Meet performance metrics for call resolution and customer satisfaction
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience, remote work a plus
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts including evenings/weekends