Job Description
Join ConnectCare Solutions as a Part-Time Remote Customer Service Representative and deliver exceptional support to our valued clients from your home office. This flexible opportunity allows you to make a meaningful impact while maintaining work-life balance. We're seeking empathetic communicators who thrive in remote environments to resolve inquiries, build relationships, and represent our brand with excellence. Open to candidates in Illinois and Virginia only.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and speed
- Resolve billing, technical, and product-related issues using CRM systems
- Document all interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to escalate complex cases
- Meet KPIs for first-contact resolution, CSAT scores, and average handle time
- Continuously update product knowledge to provide accurate information
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication and active listening skills
- Proficient in CRM platforms (Salesforce) and MS Office Suite
- Reliable high-speed internet and dedicated home workspace
- Ability to work flexible hours including evenings and weekends
- Must reside in Illinois or Virginia with legal authorization