Job Description
Welcome to Apex Support Services, where we are redefining customer experience through empathy and efficiency. We are currently seeking dedicated Part-Time Customer Service Representatives to join our dynamic Tampa-based team.
Why Join Us? Enjoy the flexibility of a remote work environment while being part of a supportive team culture. We offer competitive pay, flexible scheduling, and opportunities for professional growth.
The Role
In this position, you will be the first point of contact for our clients, handling inquiries via phone and email with a focus on resolution and satisfaction.
Responsibilities
- Manage a high volume of inbound and outbound customer calls professionally.
- Resolve customer inquiries and complaints with a focus on customer satisfaction.
- Accurately document customer interactions and account information in our CRM system.
- Identify and escalate complex issues to the appropriate department.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center or customer service role is highly preferred.
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal communication and active listening skills.
- Ability to work part-time hours with flexibility in scheduling.