Job Description
Join Urban Connect Solutions as a Part-Time Remote Customer Service Specialist and become the heart of our Miami community! We're seeking passionate individuals to deliver exceptional support from home while making a tangible impact. Enjoy flexible scheduling, comprehensive training, and a collaborative virtual environment where your local expertise shines. Perfect for students, parents, or career changers seeking meaningful remote work with growth opportunities.
Why You'll Love Working With Us:
- Competitive hourly pay + performance bonuses
- 100% remote work with flexible hours
- Free professional development certifications
- Health & wellness stipend
- Exclusive Miami local perks program
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using our CRM system
- Collaborate with local Miami partners to resolve community-specific issues
- Maintain detailed records in Salesforce and document resolutions
- Identify trends and suggest process improvements
- Support marketing campaigns with local insights
- Meet/exceed monthly performance metrics (CSAT, FCR)
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient with CRM platforms (Salesforce/Zendesk)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet workspace
- Available 20-25 hours/week (evenings/weekends required)
- Fluency in English and Spanish (highly valued)