Job Description
Join Boston's premier remote call center team and transform your career from the comfort of your home. We're seeking passionate Customer Service Agents to deliver exceptional experiences to Boston-area residents while eliminating your commute. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment designed for growth.
Responsibilities
- Handle inbound/outbound calls for Boston-based clients with professionalism and empathy
- Resolve customer inquiries regarding local services, billing, and technical support
- Maintain detailed call records in CRM systems with 99% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads using virtual communication tools
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Quiet home office with reliable high-speed internet
- Excellent communication skills with Boston-area dialect awareness
- Ability to type 40+ WPM with strong computer proficiency
- Flexibility to work evenings/weekends (rotating schedule)
- Must reside within 50 miles of Boston, MA