Job Description
Join our award-winning remote call center team and get paid daily! ConnectPro Solutions is seeking motivated Customer Service Representatives to handle inbound/outbound calls from home in Austin and across California. No commute required – work full-time with flexible scheduling and comprehensive benefits.
We offer industry-leading training, career advancement opportunities, and a supportive virtual environment. Perfect for students, parents, or anyone seeking work-life balance. Start earning tomorrow with our daily pay option!
Responsibilities
- Handle 50-80 inbound/outbound calls daily in a professional manner
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in Salesforce and Zendesk
- Participate in weekly virtual training sessions
- Collaborate with team leads for continuous improvement
- Adhere to HIPAA/FERPA compliance protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (call center preferred)
- Quiet home office with reliable internet (minimum 20 Mbps)
- Windows PC with webcam (Mac not supported)
- Strong typing skills (40+ WPM) and multitasking ability
- Flexible availability including weekends/holidays
- Pass background check and drug screening