Job Description
Join our award-winning remote team as a Call Center Agent and deliver exceptional customer experiences from the comfort of your home in Fort Worth! ConnectCare Solutions is seeking motivated professionals to handle inbound/outbound calls for our healthcare clients. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment. No commute required – just your dedication to helping others.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, services, and account details
- Maintain accurate call documentation in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team leads to improve service delivery
- Adhere to HIPAA compliance protocols for healthcare clients
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Quiet, dedicated home office space with reliable internet
- Excellent communication skills and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Background check and drug screen required