Job Description
Join our award-winning remote call center team and launch your career today! Phoenix Connect Solutions is seeking motivated Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy the flexibility of working from home while receiving industry-leading training and competitive benefits. No experience required – we provide comprehensive onboarding and career growth opportunities. Apply now for immediate consideration!
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls with professionalism
- Resolve billing inquiries, technical issues, and service escalations
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate, CSAT)
- Collaborate with support teams for complex resolution
- Participate in ongoing training and quality coaching
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience preferred
- Quiet, dedicated home office space with reliable internet
- Strong typing skills (30+ WPM) and computer literacy
- Excellent verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening