Job Description
Join our award-winning customer service team as a Remote Call Center Agent! We're urgently hiring motivated professionals to deliver exceptional customer experiences from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits including health insurance and 401(k) matching. No commute required – just your dedication to helping customers succeed.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and chat with empathy and efficiency
- Resolve billing, technical, and account issues using CRM systems
- Document all interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in bi-weekly coaching sessions
- Adhere to HIPAA/FCC compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Proficient in Windows OS and CRM platforms
- Quiet home office with reliable internet (50+ Mbps)
- Ability to work evenings/weekends as needed
- Type 40+ WPM with strong attention to detail
- Positive attitude with conflict resolution abilities