Job Description
Join our award-winning customer service team and enjoy the freedom of remote work! We're hiring immediately for Work From Home Call Center Agents in Memphis, TN and Florida. No commute, flexible schedule, and comprehensive training provided. Make a real difference while earning competitive pay with benefits.
Why You'll Love Working With Us:
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for advancement
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team members on complex cases
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (35+ WPM)
- Quiet home office with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Excellent communication and problem-solving skills
- Background check and drug screen required