Job Description
Join our award-winning remote team as a Call Center Agent and transform customer experiences from home! ConnectServe Solutions is urgently seeking dynamic professionals in Fort Worth to deliver exceptional service while enjoying flexible schedules and competitive benefits. We provide industry-leading training, cutting-edge technology, and a supportive virtual environment where your talent thrives. This is your opportunity to grow with a company that values your contribution and invests in your success.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team members for complex issue resolution
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with Windows and CRM software
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities