Job Description
Join our award-winning remote team as a Call Center Agent! CustomerFirst Solutions is urgently hiring motivated individuals in Memphis, TN to deliver exceptional customer service from home. Enjoy zero commute, flexible scheduling, and comprehensive training. Be part of a supportive culture where your contributions directly impact customer satisfaction and career growth.
Why Work With Us?
- 100% remote work opportunity
- Competitive hourly pay + performance bonuses
- Full benefits package (medical, dental, vision)
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in CRM systems
- Collaborate with team leads on complex cases
- Participate in ongoing training and development programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Quiet home office with reliable internet (min. 25 Mbps)
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening