Job Description
Join our elite remote call center team and transform customer interactions from your home office! We're seeking passionate Weekend Shift Agents in Louisville to deliver exceptional service while enjoying flexible scheduling. No commute, no office politics—just impactful work with competitive compensation and growth opportunities. Your home is your office, and your voice is our greatest asset.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account inquiries using CRM platforms
- Meet/exceed KPIs including CSAT, AHT, and first-call resolution rates
- Document interactions accurately in Salesforce and knowledge base systems
- Collaborate with support teams on complex customer escalations
- Participate in bi-weekly coaching sessions and skill development workshops
- Maintain 99% schedule adherence for weekend shifts (Sat/Sun 6AM-6PM)
Qualifications
- 2+ years B2B/B2C call center or customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet (minimum 25 Mbps)
- Quiet, dedicated home office space with noise-canceling headset
- Availability for all weekend shifts (Saturday/Sunday 6AM-6PM EST)
- Kentucky residents preferred for timezone alignment