Job Description
Join our award-winning remote team as a Customer Service Representative and enjoy the flexibility of working from home with competitive pay and benefits! We're seeking dedicated professionals in Louisville, KY and Virginia to handle inbound/outbound calls with energy and empathy. This weekend shift position offers stability, growth opportunities, and a supportive virtual environment. No commute, no office politics – just meaningful work making a difference!
Why You'll Love Working With Us:
- 100% remote work with flexible scheduling
- Comprehensive training and career advancement
- Health, dental, and vision insurance
- 401(k) with company matching
- Monthly performance bonuses
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve processes
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional communication and problem-solving skills
- Proficient with Windows OS and CRM software
- Quiet, dedicated home workspace with reliable internet
- Ability to work weekends (Fri-Sun) and holidays
- Type 35+ WPM with strong attention to detail
- Pass background and credit check