Job Description
Are you a people-person looking for a stable, rewarding career from the comfort of your home? Apex Customer Solutions is expanding our remote team and seeking dedicated Call Center Representatives immediately. Whether you are based in the vibrant city of Jacksonville, FL or the historical hub of Memphis, TN, we have a position waiting for you.
We offer a comprehensive benefits package, including health insurance, paid time off, and a performance-based bonus structure. Join an industry-leading team where your voice matters and your hard work is recognized.
Responsibilities
- Manage high-volume inbound and outbound customer service calls with a professional and empathetic tone.
- Resolve client inquiries regarding products, services, billing, and technical support efficiently.
- Accurately document customer interactions and update account information in CRM systems.
- Adhere to all call scripts, quality assurance standards, and company policies.
- Collaborate with team leads and other departments to ensure customer satisfaction.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal communication skills and a clear speaking voice.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to type at least 35 WPM.
- Previous customer service or call center experience is preferred but not required.
- Flexibility to work flexible shifts, including evenings and weekends.