Job Description
We are seeking a highly motivated and empathetic Customer Service Representative to join our dynamic team based in Milwaukee, WI. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you. This is a Night Shift opportunity that allows you to work from the comfort of your home, offering a perfect work-life balance without the commute.
As a vital member of our support team, you will be the first point of contact for our valued clients, ensuring their needs are met with precision and care. We offer a competitive benefits package, including health insurance, paid time off, and performance bonuses. Join us and take your career to the next level in a role that values your skills and dedication.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Apply troubleshooting skills to diagnose and resolve technical or service-related issues efficiently.
- Document all interactions accurately and efficiently within the CRM system.
- Adhere to company scripts, policies, and quality assurance standards at all times.
- Escalate complex issues to senior support staff when necessary.
- Maintain a professional and positive demeanor during high-volume periods.
- Collaborate with the team to improve service protocols and customer experience.
Qualifications
- High School Diploma or GED equivalent required.
- Must be available to work rotating night shifts (10 PM - 6 AM or similar).
- Proven experience in a customer service or call center environment preferred.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a dedicated workspace.
- Proficiency with computer applications and typing speed of 40+ WPM.
- Ability to pass a background check and drug screen.