Job Description
Are you looking for a stable career with Weekly Pay in the Cleveland or North Carolina area? Horizon Customer Solutions is expanding our remote team and is seeking dedicated professionals to join our world-class support center. We offer a flexible Work From Home environment, competitive benefits, and a culture that values your time and effort.
As a Remote Call Center Representative, you will be the voice of our brand, handling customer inquiries with empathy and professionalism. Whether you are currently in Cleveland or looking to relocate to North Carolina, we provide the tools and training you need to succeed.
Why Join Us?
- Weekly Paychecks: Get paid every week for your hard work.
- 100% Remote: Work from the comfort of your home in Ohio or North Carolina.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Professional Development: Ongoing training and career advancement opportunities.
Responsibilities
- Handle Inbound and Outbound Calls: Provide exceptional customer service by addressing inquiries, resolving complaints, and answering questions regarding our products and services.
- Customer Issue Resolution: Diagnose problems efficiently and offer solutions to ensure customer satisfaction and retention.
- CRM Management: Accurately document all customer interactions, notes, and transactions in our internal database to maintain up-to-date records.
- Product Knowledge: Stay informed about product updates, policy changes, and promotions to provide accurate information to clients.
- Follow-Up Communication: Conduct follow-up calls or emails to ensure the resolution of customer issues and to gather feedback.
- Adherence to KPIs: Meet or exceed performance metrics including call volume, average handle time, and customer satisfaction scores.
Qualifications
- High School Diploma or GED: Minimum educational requirement.
- Previous Call Center Experience: Minimum of 1 year in a customer service or support role is preferred.
- Reliable Internet Connection: High-speed broadband connection required for remote work.
- Computer Proficiency: Must be comfortable navigating multiple computer windows and using CRM software.
- Strong Communication Skills: Excellent verbal and written English skills with a professional tone.
- Self-Motivated: Ability to work independently with minimal supervision and manage time effectively.
- Residency: Must reside in the United States (Cleveland, OH or North Carolina preferred).