Job Description
Join our award-winning remote team as an immediate-hire Chat Support Agent in Jacksonville, FL! Work from home while providing exceptional customer service through live chat platforms. This full-time position offers competitive pay, flexible scheduling, and comprehensive training to launch your customer service career.
Why ConnectCare? We pride ourselves on fostering a supportive virtual environment where your growth matters. Enjoy no commute, performance bonuses, and health benefits after 60 days. Perfect for detail-oriented communicators seeking remote stability.
Responsibilities
- Deliver real-time customer support via chat for product inquiries, troubleshooting, and order assistance
- Maintain 95%+ customer satisfaction through professional, empathetic communication
- Document interactions and resolve issues using CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex customer concerns
- Meet/exceed KPIs for response time (under 30 seconds) and resolution rates
- Participate in ongoing product training to maintain expertise
- Support weekend/evening shifts based on business needs
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience (chat support highly valued)
- Exceptional typing skills (50+ WPM) with flawless written communication
- Proficient with CRM software (Zendesk, Salesforce, or similar)
- Reliable high-speed internet and quiet home office setup
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with attention to detail
- Available for flexible hours including weekends