Job Description
Join SupportHub Solutions as a Remote Chat Support Agent and enjoy the flexibility of working from home with weekly pay! We're seeking customer-focused professionals to deliver exceptional support via chat. This full-time role is perfect for candidates in Charlotte, NC and Ohio, offering competitive compensation and a supportive remote environment.
Why Apply?
- Weekly pay schedule for immediate financial flexibility
- Full-time remote position with comprehensive benefits
- 40+ hours/week with consistent schedule
- Paid training and career growth opportunities
- Modern remote work tools and resources
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve product issues, order inquiries, and technical problems
- Maintain detailed chat logs and update CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed CSAT and resolution time metrics
- Proactively upsell products when appropriate
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication skills
- Ability to multitask 5-7 chat conversations simultaneously
- Reliable computer with high-speed internet
- Flexible availability including evenings/weekends
- Type 50+ WPM with 95% accuracy
- Experience with Zendesk or similar CRM tools