Job Description
Are you a compassionate communicator looking for a new opportunity? Apex Support Solutions is currently hiring Remote Chat Support Representatives to join our expanding team. We are specifically seeking individuals based in Denver, CO or Ohio to join our fast-paced support team.
We offer a fully remote work environment, competitive pay, and comprehensive training. No prior experience is necessary; we provide all the tools you need to succeed. If you have a positive attitude and a knack for solving problems, we want to hear from you!
Responsibilities
- Respond to customer inquiries via live chat in a friendly and professional manner.
- Assist customers with product information, account troubleshooting, and order tracking.
- Resolve customer complaints and issues efficiently while maintaining a high satisfaction rating.
- Collaborate with the support team to escalate complex issues when necessary.
- Document customer interactions accurately within the CRM system.
Qualifications
- High school diploma or GED equivalent.
- Must reside in the United States (specifically Denver, CO or Ohio).
- Reliable high-speed internet connection and a quiet home office space.
- Excellent typing speed (minimum 35 WPM).
- Strong written communication skills with a focus on grammar and tone.
- Ability to work flexible hours, including weekends and evenings.