Job Description
Immediate Hire: Join Our Remote Chat Support Team in Jacksonville, FL!
We're seeking passionate Chat Support Specialists to deliver exceptional customer experiences from home. Enjoy flexible schedules while helping clients resolve inquiries in real-time. No commute, no office politics – just pure impact.
Why Choose Us?
- Competitive pay with performance bonuses
- Comprehensive paid training
- Career advancement paths
- Health benefits for full-time roles
Responsibilities
- Respond to customer inquiries via live chat with empathy and accuracy
- Resolve technical issues and product-related questions
- Maintain detailed customer interaction records
- Collaborate with team members to resolve complex cases
- Adhere to service level agreements and quality standards
- Identify upsell opportunities for relevant products
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Excellent written communication skills (90+ WPM typing)
- Proficiency with CRM tools (Zendesk/Salesforce)
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Quiet home office environment
- Ability to work flexible shifts (evenings/weekends)