Job Description
Join Fort Worth Connect's award-winning customer experience team as a Remote Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional digital support from home. Enjoy competitive pay, flexible scheduling, and career growth opportunities while serving local Fort Worth businesses. No commute, no office politics—just pure impact from your home office!
Responsibilities
- Provide real-time chat support via web and mobile platforms
- Resolve technical issues, billing inquiries, and service questions
- Document interactions in CRM systems with precision
- Collaborate with escalation teams for complex resolutions
- Maintain 95% customer satisfaction rate through empathetic communication
- Contribute to knowledge base improvements
- Participate in monthly training sessions
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- 60+ WPM typing accuracy
- Proficient in Zendesk, LiveChat, or similar platforms
- Reliable high-speed internet and quiet workspace
- Excellent written communication skills
- Ability to multitask in fast-paced digital environments
- Fort Worth residency preferred (local knowledge valued)