Job Description
Join Seattle's premier local support team and transform how residents experience digital services! We're seeking empathetic Chat Support Specialists to deliver exceptional remote assistance from the comfort of your home. As a Seattle-based company, we pride ourselves on building genuine connections with our community while leveraging cutting-edge technology to resolve issues swiftly. Enjoy competitive compensation, comprehensive benefits, and the flexibility of 100% remote work—all while making a tangible impact on local businesses and residents.
Responsibilities
- Provide real-time chat support to Seattle-area customers via our proprietary platform
- Resolve technical issues, billing inquiries, and service disruptions with precision
- Document all interactions in CRM systems while maintaining accuracy standards
- Collaborate with cross-functional teams to escalate complex issues
- Maintain 95% customer satisfaction rating through personalized solutions
- Participate in weekly team training to stay updated on local service offerings
Qualifications
- 6+ months of customer support experience (chat/voice preferred)
- High school diploma or equivalent; college degree preferred
- Typing speed of 50+ WPM with 99% accuracy
- Reliable high-speed internet and quiet home office setup
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Deep understanding of Seattle's local business landscape
- Exceptional written communication and problem-solving skills