Job Description
Join our award-winning customer experience team as a Remote Chat Support Specialist in San Antonio! We're seeking tech-savvy communicators to deliver exceptional digital support from the comfort of your home office. This full-time remote role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
What You'll Love:
- Competitive hourly pay with performance bonuses
- Comprehensive health/dental/vision insurance
- Flexible scheduling options
- Stipend for home office equipment
- Professional development stipends
Responsibilities
- Resolve customer inquiries via live chat within 90-second response time
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Upsell premium services during chat interactions
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions on product updates
- Identify process improvement opportunities
Qualifications
- 2+ years customer support experience (chat preferred)
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Intercom platforms
- Strong multitasking abilities in high-volume environments
- Associate degree or equivalent certification
- Quiet, dedicated home workspace with reliable internet
- Experience with SaaS applications
- Texas residency required